Mobile Operator

Process optimiSation and organisation design

Context AND client expectations

• In the context of high managerial and operational constraints :
• Increasing workload : growing number of handsets and services
• Reduction of headcount
• Control of OPEX
• Avoidance of legal risks associated with subcontracting
   
• The client's aim was to :
• Optimise internal processes and identify synergies with other departments
• Adopt a new sourcing strategy
• Design a new organisation
  

Greenwich insight AND Solution

•  Analyse current processes and organisation.
   
• Analyse potential synergies with other departments.
   
• Develop a mission statement.
   
• Specify a new sourcing strategy and design scenarios for the evolution of the organisation.
   
• Asses risks associated with the changes in the organisation and evaluate the financial impact of the changes involved.
  

Client benefits

• Absorb increasing activity load by transforming the organisation.
   
• Keep headcount, OPEX and legal risks under control by adapting a sourcing strategy.
   
• Improve the cost-effectiveness of their activity by optimising process and leveraging synergies with other departments.